Customer Service

Questions

Give us a call

Daphne 406-544-9635 

Cindy 678-613-2919

 

Shipping

Daphne Lorna ships to the United States and Canada, sorry we cannot ship to any other country at this time. We ship out of Bonner, Montana. We ship USPS first class mail , the cost is usually between $3 and $4. Shipping is free for orders over $50. At checkout, you can select Priority or Priority Express to expedite the shipping time.  We usually ship within 48 hours but please give us up to two weeks to make and ship your order.   Make sure you let us know if there is a deadline and we will do our best to get it there on time.

Returns

We are sure that you will love your Daphne Lorna, however if for any reason you are not satisfied with your purchase, please return within 15 days to :

Daphne Lorna
PO Box 247
Milltown, MT 59851

We will credit you for 100% of the purchase price (not the shipping).  Please return in appropriate and secure packaging and in original condition. We do not cover the shipping cost to return the item. But we are happy to make a label for you if you pay for the shipping (usually around $4) 

 

Gifts

All Daphne Lorna purchase comes on a card in our unique packaging. We then wrap the packaging in tissue paper.  If you would like us to write a note to the recipient, please let us know in the comment box on the order form AND email us at orders@daphnelorna.com. We will do our best to make it look special. 

 
Payments

Daphne Lorna accepts all major credit cards and Paypal.   All your private information is encrypted in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Additionally our hosting and shopping cart software is level 1 PCI compliant.  

In unusual circumstances, we will accept a prepayment,  please email us directly.

 

Wholesale

Daphne Lorna sells to many stores across the US. If you would like to know if there is a store near you, please contact us at orders@daphnelorna.com. If you are a retailer interested in selling Daphne Lorna, please check out our wholesale page.